:root {
  --primary-red: #e30613;
  --text-dark: #1a1a1a;
  --text-muted: #666;
  --bg-light: #f8f9fa;

  /* Fluid Typography con clamp(min, preferred, max) */
  --fs-h1: clamp(2rem, 5vw, 3rem);
  --fs-h2: clamp(1.25rem, 3vw, 1.6rem);
  --fs-body: clamp(0.9rem, 1vw + 0.5rem, 1rem);

  /* Fluid Spacing */
  --spacing-lg: clamp(40px, 8vw, 80px);
  --container-gap: clamp(20px, 5vw, 60px);
}
.pqrs {
  padding-top: var(--header-height);
}
.pqrs-banner {
  position: relative;
  width: 100%;
  height: 580px;
  overflow: hidden;
}
.pqrs-banner__img {
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  object-fit: cover;
  object-position: center;
}
.pqrs-banner::after {
  content: "";
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background: rgba(0, 0, 0, 0.1);
}
.pqrs-banner__content {
  position: absolute;
  z-index: 1;
  bottom: 10%;
  left: 5%;
}
.pqrs-banner__title {
  color: #fff;
  font-size: clamp(32px, 4vw, 52px);
  font-weight: 700;
  margin: 0;
  text-shadow: 0 2px 10px rgba(0, 0, 0, 0.3);
}
@media (max-width: 768px) {
  .pqrs-banner {
    height: 270px;
  }
}

/* --- Seccion del Formulario --- */

.pqrs-form {
  padding: 80px 0;
  background-color: #fff;
}

.pqrs-container {
  max-width: 1000px;
  margin: 0 auto;
  padding: 0 20px;
}

.pqrs-form__title {
  text-align: center;
  font-size: clamp(28px, 4vw, 32px);
  font-weight: 700;
  margin-bottom: 40px;
  color: #000;
}

.form-grid {
  display: grid;
  grid-template-columns: repeat(
    6,
    1fr
  ); /* Dividimos en 6 para manejar 2 y 3 columnas */
  gap: 20px 30px;
}

/* Configuración de anchos */

.form-group {
  grid-column: span 3; /* Por defecto ocupan la mitad (3 de 6) */
  display: flex;
  flex-direction: column;
  gap: 8px;
}

/* Campos de 3 columnas (Placa, VIN, Kilometraje) */
/* Aplicaremos esto a los campos técnicos */
.third-width {
  grid-column: span 2; /* Ocupa un tercio (2 de 6) */
}

.full-width {
  grid-column: span 6;
}

/* --- Estilos de Etiquetas e Inputs --- */

/* Quitar flechas en Chrome, Safari, Edge y Opera */
input::-webkit-outer-spin-button,
input::-webkit-inner-spin-button {
  -webkit-appearance: none;
  margin: 0;
}

.form-label {
  font-size: 18px;
  font-weight: 600;
  color: #333;
}

.required-field {
  color: #d5001c; /* Rojo GAC */
}

.form__input {
  width: 100%;
  padding: 16px 20px;
  border: 1px solid #d1d1d1;
  font-size: 18px;
  font-weight: 400;
  transition: border-color 0.3s ease;
  outline: none;
}

.form__input:focus {
  border-color: #000;
}

.form__select.disabled {
  pointer-events: none; /* Bloquea los clics */
  opacity: 0.6; /* Lo hace ver "apagado" */
  filter: grayscale(1);
}

.form__input.disabled,
.form__select.disabled {
  pointer-events: none;
  opacity: 0.6;
  filter: grayscale(1);
  cursor: not-allowed;
}

textarea.form__input {
  resize: none;
}

/* --- Estilos de Checkboxes --- */

.checkbox-group {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
  margin-top: 10px;
}

.checkbox-container {
  display: block;
  position: relative;
  padding-left: 30px;
  cursor: pointer;
  font-size: 14px;
  font-weight: 500;
  color: #555;
  line-height: 1.4;
}

.checkbox-container input {
  position: absolute;
  opacity: 0;
  cursor: pointer;
  height: 0;
  width: 0;
}

.checkbox-group .form-group {
  grid-column: auto;
}

.checkmark {
  position: absolute;
  top: 0;
  left: 0;
  height: 18px;
  width: 18px;
  background-color: #d9d9d9;
  border-radius: 4px;
  transition:
    background-color 0.5s ease,
    border-color 0.5s ease;
}

.checkbox-container input:checked ~ .checkmark {
  background-color: #fad4d8;
}

.checkmark:after {
  content: "";
  position: absolute;

  transform: rotate(45deg) scale(0);
  transition: all 0.5s cubic-bezier(0.4, 0, 0.2, 1);

  left: 6px;
  top: 3px;
  width: 3px;
  height: 8px;
  border: solid #d5001c;
  border-width: 0 2px 2px 0;
}

.checkbox-container input:checked ~ .checkmark:after {
  transform: rotate(45deg) scale(1);
}
.checkbox-container a {
  color: var(--primary-red);
  text-decoration: none;
  font-weight: 600;
  border-bottom: 1px solid transparent;
  transition: border 0.3s;
  word-break: break-word; /* Previene desbordamiento en móviles por URLs o correos largos */
  overflow-wrap: break-word;
}
.checkbox-container a:hover {
  border-bottom-color: var(--primary-red);
}

/* --- Botón y Notas --- */

.form-note {
  font-size: 14px;
  font-weight: 600;
  color: #666;
  margin-top: 15px;
}

.form__btn-submit {
  background-color: #d5001c;
  color: #fff;
  border: none;
  padding: 16px 40px;
  font-size: 16px;
  font-weight: 600;
  border-radius: 4px;
  cursor: pointer;
  margin-top: 20px;
  transition: background-color 0.3s ease;
}

.form__btn-submit:hover {
  background-color: #b30018;
}

/* --- Estilos de Selects Personalizados --- */

.form__select {
  position: relative;
  width: 100%;
  cursor: pointer;
}
.form__select-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 16px 20px;
  border: 1px solid #d1d1d1;
  background-color: #fff;
  font-size: 18px;
  transition: border-color 0.3s ease;
}
.form__select-header:focus {
  border-color: #000;
  outline: none;
  box-shadow: 0 0 0 2px rgba(0, 0, 0, 0.1);
}
.form__select-header:focus-visible {
  border-color: #000;
}
.form__select.active .form__select-header {
  border-color: #000;
}
.form__options-container {
  display: none; /* Oculto por defecto */
  position: absolute;
  top: 100%;
  left: 0;
  width: 100%;
  background-color: #fff;
  border: 1px solid #000;
  z-index: 10;
  max-height: 250px;
  overflow-y: auto;
  box-shadow: 0 4px 10px rgba(0, 0, 0, 0.1);
}
.form__select-text {
  font-size: 18px;
  font-weight: 600;
}
@keyframes selectDropdownFade {
  from {
    opacity: 0;
    transform: translateY(-10px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}
.form__select.active .form__options-container {
  display: block; /* Se muestra al estar activo */
  animation: selectDropdownFade 0.2s ease-out forwards;
}
.form__option {
  padding: 16px 20px;
  font-size: 18px;
  font-weight: 600;
  transition: background-color 0.2s ease;
}
.form__option:hover {
  background-color: #f0f0f0;
  color: #d5001c;
}
.form__option.highlighted {
  background-color: #f0f0f0;
  color: #000;
  outline: none;
}
.form__options-container {
  scroll-behavior: smooth;
}
.form__option.selected {
  border-left: 4px solid #d5001c;
  background-color: #f9f9f9;
}

/* Flecha del select (usando un pequeño borde rotado) */
.form__select-header::after {
  content: "";
  width: 18px;
  height: 9px;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 18 9' fill='none' stroke='%23666' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='1 1.5 9 7.5 17 1.5'%3E%3C/polyline%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: center;
  background-size: contain;
  transition: transform 0.3s ease;
  flex-shrink: 0;
}

.form__select.active .form__select-header::after {
  transform: rotate(180deg);
}

/* --- Responsive --- */

@media (max-width: 768px) {
  .form-group,
  .third-width,
  .full-width {
    grid-column: span 6; /* Todo a una columna en móvil */
  }

  .checkbox-group {
    grid-template-columns: 1fr;
  }

  .pqrs-form {
    padding: 40px 0;
  }
}

/* Estilo para el contenedor del campo cuando hay un error */
.form-group.error .form__input,
.form-group.error .form__select-header {
  border-color: #d5001c !important; /* Rojo GAC */
  background-color: #fff8f8; /* Un fondo muy sutil para resaltar */
}
/* Estilo para el texto del mensaje de error */
.error-message {
  color: #d5001c;
  font-size: 13px;
  font-weight: 600;
  margin-top: 4px;
  display: none; /* Oculto por defecto */
}
/* Mostrar el mensaje solo cuando el padre tiene la clase .error */
.form-group.error .error-message {
  display: block;
}

/* Estilo para cuando el campo es válido */
.form-group.is-valid .form__input,
.form-group.is-valid .form__select-header {
  border-color: #28a745 !important; /* Verde éxito */
  background-color: #f8fff9;
}

.form-group.is-valid .form__select-header::after {
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 18 18' fill='none' stroke='%2328a745' stroke-width='3' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='4 9 8 13 14 5'%3E%3C/polyline%3E%3C/svg%3E");
}
.h-pot-container {
  position: absolute;
  left: -9999px;
  top: auto;
  width: 1px;
  height: 1px;
  overflow: hidden;
}
/* Mensaje de respuesta del formulario */
.form-response {
  display: none; /* Oculto por defecto */
  padding: 40px;
  text-align: center;
  background: #f8fff9;
  border: 2px solid #28a745;
  border-radius: 8px;
  margin-top: 20px;
}
.form-response h3 {
  color: #28a745;
  margin-bottom: 10px;
}
/* Botón en estado de carga */
.form__btn-submit.loading {
  background-color: #999 !important;
  pointer-events: none;
  position: relative;
  color: transparent;
}

/* Ocultar elementos de forma accesible para lectores de pantalla y validadores */
.visually-hidden {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.form__btn-submit.loading::after {
  content: "";
  position: absolute;
  width: 20px;
  height: 20px;
  top: 50%;
  left: 50%;
  margin: -10px 0 0 -10px;
  border: 3px solid rgba(255, 255, 255, 0.3);
  border-radius: 50%;
  border-top-color: #fff;
  animation: spin 1s ease-in-out infinite;
}
@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}